Tackling motivation.

Tackling unmotivated client service raises a few questions. Can we motivated them, and if we can't, you got to ask why we hired them in the first place.

Hiring an unmotivated individual, regardless of their capability, is a mistake. The unmotivated, instead of solving their issues, can turn their energy to distract the motivated.

Being career-oriented, or motivated, is often confused as a responsibility the agency must bare. It isn't. Having career goals is a matter of personal choice every employee makes.

So agency management can be forgiven for failing to motivate the unmotivated. And instead, can place their energies in getting the right people on the bus, and maintaining the motivation of the right people.

One simple way to keep high performing client service motivated, is to give them opportunities to work on, not problems. Motivated client service measure their success by personal growth. Facing a difficult problem that they cannot surmount, their growth is stunted, and they despair.

Agencies will always have problems, but opportunities are rare. To close opportunities, and keep motivation high, point your best and greatest towards opportunities.